Terms & Conditions

• All orders are confirmed once payment has been completed. • Please ensure that all order, contact, and delivery details are correct before confirming your order. • Prices may be updated from time to time without prior notice. The price shown at the time of purchase will apply to your order.

• Delivery times are estimates and may vary depending on the location and courier service. • Ceri Matcha is not responsible for delays caused by the courier or circumstances beyond our reasonable control. • Customers are responsible for providing a complete and correct delivery address and contact number.

• Due to the nature of our food and beverage products, returns or exchanges cannot be accepted once an order has been delivered. • If you receive an incorrect, damaged, or defective product, please contact us as soon as possible and provide clear photos of the product and its packaging. • Each case will be reviewed individually, and an appropriate replacement or solution will be provided when applicable.

• Matcha and Hojicha must be stored according to the storage instructions provided on the packaging. • Ceri Matcha is not responsible for changes in product quality caused by improper storage after delivery.

• Because tea is a natural product, its color, aroma, and flavor may vary slightly between harvests and batches. • Images used for promotional purposes may differ slightly from the actual product, including natural variations in color and packaging appearance.

• Please contact us immediately if you wish to cancel or modify your order. • Once an order has been prepared or dispatched, cancellation or modification may no longer be possible.